Sending us a request
Website changes, questions and problems all go through Requests in your portal.
Updated October 21, 2026
Requests are the quickest way to reach us about anything: a change to your website, a question, something that isn't working, or billing.
Open a request
- In your portal, go to Requests and choose New request.
- Pick what it's about and give it a short title.
- Add the details: which page, what should change, and anything we should know.
- Attach screenshots or files if they help (up to 8 MB at a time).
What happens next
We'll reply in the request and by email. You can follow its status (Received, Scheduled, In progress, Done) and reply in the same thread, so the whole conversation stays in one place.
Tips for a quick turnaround
- One request per change keeps things easy to track.
- A screenshot of the page saves a lot of back and forth.
- For large files, share a link in the request.